Sometimes an order should not go ahead: plans changed, it was placed twice, or the items are no longer needed. **Close Order** stops it on purpose and records why, so anyone who opens it later knows what happened. A closed order stays in your history with the status **Closed**.

Closing is different from completing. An order that has arrived and been paid becomes **Completed** by itself, with no button to press. **Close Order** is for stopping an order before that point. See [When an order is complete](/docs/invoices/when-an-order-is-complete).

**Close Order** is at the top of the order while it is a **Draft**, waiting in **Pending Review**, or **Submitted**.

The order now reads **Closed** and shows up under the **Closed** filter on the Orders page.

Write a reason your colleagues will understand months from now, such as "Duplicate of the order placed on Monday" or "Supplier out of stock, reordered elsewhere."

An order closed before it was sent to its suppliers can be brought back.

The order picks up where it left off, and you can carry on reviewing and sending it as usual.

Once an order has been sent, its suppliers are already working on it. To talk to a supplier about a sent order, use the **Sales Person** and **Contact Information** on its purchase order.

If an order waiting in **Pending Review** only needs changes, you do not have to close it. Open the menu with the three dots at the top of the order and choose **Convert to draft**. The order goes back to **Draft** so you can change it and press **Ready for Review** again.

Stop an order you no longer need, with a reason, and bring a closed order back.

Close or reopen an order

Choose how much you hear about an order with the Watch menu.

Follow an order

Read, share and edit the purchase order each supplier receives for your order.

Purchase orders

What Wren does for your practice, how this documentation is organised, and the order to set things up in.

welcome to wren what wren does for your practice, how this documentation is organised, and the order to set things up in. wren is one place to buy everything your practice needs. you shop every supplier's catalog at the prices your practice is charged, fill one cart, and wren turns it into a purchase order for each supplier. from there you approve orders, follow shipments, receive what arrives, check each invoice against the order and keep track of what is on the shelf. what you can do in wren shop the catalogs of all your connected suppliers side by side, with prices and stock. order from one cart. wren splits it by supplier and location for you. approve orders before they go out, with as m

Welcome to Wren

Sign up for Wren with your email address or your Google account, and verify your email.

create your account sign up for wren with your email address or your google account, and verify your email. your wren account is your personal sign-in. once you have one, you can set up your practice or join a practice that has invited you. you can sign up with an email address and password, or with your google account. sign up with google open the wren sign-up page. press sign in with google. choose your google account and allow wren to use it. that's it: google has already confirmed your email address, so there is nothing to verify. sign up with your email open the wren sign-up page. enter your first name and last name. enter your work email. choose a password and type it again in confirm 

Create your account

Walk through the setup wizard to create your practice's account, then choose your plan.

set up your practice walk through the setup wizard to create your practice's account, then choose your plan. the setup wizard creates your practice in wren: its name, specialty, contact details, billing and shipping addresses, and the suppliers you buy from. it takes a few minutes, and everything you enter can be changed later. to start it, sign in and press click here to create one under need a new business account? on the select account page. before you start have these to hand: your practice's billing address and shipping address a business phone number your gpo provider and gpo id, if you belong to a gpo your hin and dea numbers, if you have them walk through the wizard press continue to

Set up your practice

Add every site your practice ships to, and the addresses invoices go to.

add locations add every site your practice ships to, and the addresses invoices go to. each clinic, office or warehouse is a location in wren. orders, inventory and supplier accounts are kept per location, so each site sees only its own. add every site before you connect your suppliers, so each one can be given its supplier accounts straight away. only account admins can add and change locations. ship to and bill to there are two kinds of location: a ship to location receives orders and keeps its own stock. ship to locations are billed monthly as part of your plan. a bill to location is where invoices go. it needs no stock or supplier accounts, and bill to locations are free to add. every sh

Add locations

Link your supplier accounts to Wren so their catalogs, your prices and your orders all come through one place.

connect your suppliers link your supplier accounts to wren so their catalogs, your prices and your orders all come through one place. wren connects to your account with each supplier, location by location. once a supplier is connected, its catalog appears in wren with the prices your practice is charged and what the supplier has in stock, and your orders go to it as purchase orders. this article is an overview; the step-by-step guides are linked below. before you start add your locations first. supplier accounts belong to a location, so each site needs to exist in wren before you connect it. see add locations. have your account numbers ready. for each supplier, you need your account number a

Connect your suppliers

Invite the people who order, approve and manage stock, and choose what each of them can do.

invite your team invite the people who order, approve and manage stock, and choose what each of them can do. wren has unlimited users, so everyone who buys, approves or receives can have their own sign-in. when you invite someone, you decide what they can do and at which locations. you can change it at any time. to invite people you need to be an account admin, or have the users permission. invite someone open account settings at the foot of the sidebar and choose users. press add new user. under invite via email, enter the person's email address. decide whether they are an account admin. turn the switch on only for people who should manage the whole account. if they are not an admin, tick t

Invite your team

Decide whether orders need a sign-off before they go to your suppliers, and how many.

set up approvals decide whether orders need a sign-off before they go to your suppliers, and how many. approvals let your practice check an order before any supplier sees it. when approvals are on, an order waits as pending review until it has collected the sign-offs your account asks for, and only then can it be sent. you choose how many approvals an order needs and who may give them. only account admins can change these settings. turn on approvals open account settings at the foot of the sidebar and choose company settings. scroll to account settings and find order settings. turn on require approvals. under number of approved reviews needed, press + or – to set how many approvals an order 

Set up approvals

Follow one order through Wren, from the catalog to the cart, approval, delivery and invoice.

place your first order follow one order through wren, from the catalog to the cart, approval, delivery and invoice. this walkthrough takes one order all the way through wren: find a product, place the order, get it approved and sent, receive the delivery and check the invoice. each step links to its own article when you want the detail. 1. find a product open shop in the sidebar and choose catalog. at the top, pick the supplier and the location you are ordering for. prices and stock follow the supplier account of that location. search by product name, manufacturer or item number. press add to cart on the product. if it comes in more than one pack, choose the pack first: each has its own pric

Place your first order

Find products from all your connected suppliers in one place, at the prices your practice pays.

browse the catalog find products from all your connected suppliers in one place, at the prices your practice pays. the catalog brings your suppliers' products together in one place, with the prices your practice is charged. instead of opening a separate website for each supplier, you search, compare and add to your cart from one screen. pick a supplier and a location at the top of the catalog are two pickers: the supplier you are shopping from and the location you are buying for. the supplier picker lists every supplier your account is connected to, including any you added yourself. the location picker sets which of your locations you are ordering for. prices and stock belong to the supplier

Browse the catalog

See a product's pictures, IDs, price and stock, and build an order for it.

product pages see a product's pictures, ids, price and stock, and build an order for it. every product has its own page with everything the supplier says about it. use it to check the details before you buy, and to order the product for one or several locations at once. open a product page in the catalog, press a product's picture. in your cart, press the picture or the name of a line. at the top of the page you see the supplier whose listing this is, and the location the page is pricing for. the same product can be sold by several suppliers, each with its own page, price and stock, so check the supplier name under the product name before you order. pictures and details the left side of the 

Product pages

Buy the same product for more than one location in one go, each under its own supplier account.

order for several locations buy the same product for more than one location in one go, each under its own supplier account. if your practice has more than one location, each location buys under its own account with a supplier. wren keeps those accounts apart, so every location gets its own prices, its own stock answer and its own order, while you shop from one place. how locations shape your shopping the location picker at the top of the catalog decides whose prices and stock you see. change it and the whole catalog follows. on a product page, the location shown at the top sets the page's price. press it to see your locations connected to this supplier, each with its account number, and pick

Order for several locations

Review what you are buying, change quantities and packs, and turn the cart into an order.

the cart review what you are buying, change quantities and packs, and turn the cart into an order. your cart holds everything you have added from the catalog, product pages and punchout. one cart can hold products from many suppliers and many locations. wren sorts them for you, so each supplier gets its own purchase order when you order. open your cart the cart button at the top right of every page counts the units in your default cart. press it to open the cart. if your cart is empty, wren says your shopping cart is empty. press go to shop to start adding items. how the cart is grouped two buttons above the items change how they are arranged: by suppliers shows a block for each supplier, wi

The cart

Keep carts you order often under a name, reorder them in one press, or let them reorder on a schedule.

saved carts and auto-ship keep carts you order often under a name, reorder them in one press, or let them reorder on a schedule. most practices buy the same supplies again and again. a saved cart keeps a set of items under a name, such as monthly restock, so you can reorder it in one press. with auto-ship, the cart reorders itself on a schedule you choose. save a cart fill your cart with the items you want to keep. in the summary, press the small save button beside order now. in create shopping cart, type the name of the cart and press save. wren saves a copy and opens the new saved cart. your default cart stays as it is. each line is saved with its supplier, location, unit and quantity, so 

Saved carts and Auto-Ship

Shop on a supplier's own website from inside Wren, and bring what you pick back to your Wren cart.

punchout shop on a supplier's own website from inside wren, and bring what you pick back to your wren cart. some suppliers let you punch out: you open their own website from wren, shop there under your practice's account, and the items you choose come back to your wren cart. it is useful for products that are not in the supplier's catalog in wren yet, and for checking the supplier's latest price. which suppliers offer punchout open suppliers under shop. a connected supplier that offers punchout shows a punchout button beside catalog on its card. suppliers with punchout also carry the green verified badge on their logo. if a supplier's card has only catalog, it does not offer punchout. you sh

Punchout

Add a product of your own for a supplier you added yourself, so you can order it in Wren.

custom products add a product of your own for a supplier you added yourself, so you can order it in wren. a supplier you added yourself, such as a local shop or a dental lab, has no catalog in wren to start with. custom products let you add the items you buy from them, with your own units and prices, so you can order them like any other product. before you start custom products belong to suppliers you added yourself. if you have not added the supplier yet, see suppliers not on wren. search first. wren holds a shared database of products, and starting from a match fills in the details for you, so nothing is typed twice. find or create the product in the catalog, choose your supplier in the su

Custom products

See every price a supplier has charged you for a product, by unit, location and period.

price history see every price a supplier has charged you for a product, by unit, location and period. the price on a product is what your practice pays today. behind it is every price that supplier has charged you for it. price history shows that record as a chart and a table, so you can tell whether today's price is a good one before you reorder. open the price history you can open it from wherever you see a price: catalog: press the price on a product card. where a small chart button sits beside the price, it does the same. product page: press view product data, under the price. cart: press the unit price of a line, written like $11.49 each, or the line's name. order: on order summary, pre

Price history

Link your practice's account with a supplier so its catalog, prices and orders come through Wren.

connect a supplier link your practice's account with a supplier so its catalog, prices and orders come through wren. wren connects to each supplier's account for your locations, so the catalog, prices and orders you see are your own rather than a public list. this article shows how to read the suppliers page and how to connect a supplier that is on wren. the suppliers page open suppliers under shop. each supplier has a card with its logo, its name and how many products are in its catalog, shown as products in catalog. a green verified badge on the logo means wren is linked directly to that supplier. a gpo tag means group purchasing contracts apply. a connected supplier shows catalog, which o

Connect a supplier

Add a supplier Wren is not linked to, such as a local lab or a rep who takes orders by email, and order from it in Wren.

suppliers not on wren add a supplier wren is not linked to, such as a local lab or a rep who takes orders by email, and order from it in wren. some of the people you buy from have no link to wren: a dental lab, a janitorial supplier, a rep who still takes orders by email. you can add them yourself as an external supplier. they sit with your other suppliers, you order from them in the same cart, and wren emails each purchase order to them for you. search before you add open suppliers under shop. press connect suppliers. type the supplier name. wren lists suggested suppliers with how many products it already holds for each. a supplier wren is linked to reads connected, and one you added earlie

Suppliers not on Wren

Manage which locations order from a supplier, under what account, and switch a supplier or a location off.

supplier settings manage which locations order from a supplier, under what account, and switch a supplier or a location off. each supplier has a settings page where account admins manage how your practice is connected to it: which locations can order, under which account, who the supplier's contact is, and whether the supplier is switched on at all. find a supplier in the directory press account settings at the foot of the sidebar and choose suppliers. the table lists every supplier of your account, with its gpo tag, products, catalogs, date connected, locations active and status. type in search suppliers to find one by name. press a row to open that supplier's settings. the status column re

Supplier settings

Build shorter lists of a supplier's products for your team, share them with the right people, and keep forks in step.

catalogs and access build shorter lists of a supplier's products for your team, share them with the right people, and keep forks in step. a supplier can sell thousands of products. a catalog is a shorter list of them that your team shops from, such as the supplies for one room or one specialty. account admins create and manage catalogs, and decide who can use each one. open manage catalog press account settings at the foot of the sidebar and choose suppliers. press the supplier's row. open the manage catalog tab. from the catalog, admins can also open the catalog menu beside the search and choose manage catalogs. full catalog and your catalogs full catalog comes first, tagged default. it is 

Catalogs and access

What each order status means, and how to find an order on the Orders page.

order statuses what each order status means, and how to find an order on the orders page. every order in wren has a status that tells you where it stands, from the first draft to the last invoice paid. the orders page lists every order for your practice in one place, newest first, so you can see at a glance what needs you. the orders page open orders in the sidebar. each row is one order, even when it holds items from several suppliers. the columns show: order: the order number. location: the location the order is for. total: what the order comes to. date created and last updated. status: where the order stands. press a row to open the order. the year so far four counters at the top of the p

Order statuses

Take an order from draft to your suppliers, with the approvals your account asks for.

review and send an order take an order from draft to your suppliers, with the approvals your account asks for. when you press order now in your cart, wren makes the order and opens it as a draft. nothing goes to a supplier yet. an order goes out in three steps: you mark it ready, the reviewers approve it, and then it is submitted to every supplier at once. step 1: mark it ready for review while the order is a draft, you can still change it and no supplier has seen it. open the order from orders. check the items on order summary, supplier by supplier. press ready for review. the order now reads pending review and shows up for whoever approves orders. its pending approvals counter shows how ma

Review and send an order

Approve an order waiting for review, take an approval back, and how self approval works.

approve an order approve an order waiting for review, take an approval back, and how self approval works. approvals give your practice a second pair of eyes before money is spent. an order marked ready for review waits as pending review until it has the approvals your account asks for. approving happens on the order itself, so you see exactly what you are saying yes to. find orders waiting for you open orders in the sidebar. press pending review. the list keeps only the orders waiting for approval. press an order to open it. the pending approvals counter at the top of the orders page tells you how many are waiting. approve an order at the top of the order you see its reviewers (a tick means 

Approve an order

purchase orders read, share and edit the purchase order each supplier receives for your order. an order with items from several suppliers is not sent as one. each supplier gets a purchase order of its own, with only its items on it. wren keeps every purchase order on the order's purchase orders tab, so you can read it, send it on or correct it. open a purchase order open the order from orders. press the purchase orders tab. there is one row for each supplier, with its po number, supplier, total po, status and created date. press a row to open that purchase order. the top of a purchase order the items and the total each line shows the item's codes (wren id, gtin, supplier id, manufacturer id)

close or reopen an order stop an order you no longer need, with a reason, and bring a closed order back. sometimes an order should not go ahead: plans changed, it was placed twice, or the items are no longer needed. close order stops it on purpose and records why, so anyone who opens it later knows what happened. a closed order stays in your history with the status closed. closing is different from completing. an order that has arrived and been paid becomes completed by itself, with no button to press. close order is for stopping an order before that point. see when an order is complete. close an order close order is at the top of the order while it is a draft, waiting in pending review, or 

follow an order choose how much you hear about an order with the watch menu. some orders matter more to you than others: a big restock, an urgent item, an order you are responsible for. the watch button on an order lets you decide how much you hear about it, from every change down to only the essentials. choose how you follow an order open the order from orders. press watch at the top of the order. pick one of the options below. wren saves your choice straight away and confirms with watch preference updated. the options your choice applies to this one order. every other order keeps its own setting. pick your own events custom lets you choose exactly which events you want to hear about on thi

See every delivery on its way to your practice, and where each one stands.

track shipments see every delivery on its way to your practice, and where each one stands. each supplier ships its part of an order on its own, so the boxes of one order can arrive on different days. the shipments page brings every shipment from every supplier into one list, so you know what is coming, what is late and what has already arrived. the shipments page open shipments in the sidebar. the counters at the top give you the picture at a glance: total in transit: shipments on their way. awaiting shipment: orders that have been sent but have not shipped yet. total received shipments: shipments that have arrived and been received. read the list each row is one shipment. the columns includ

Track shipments

Mark what arrived as received, so the order and your inventory update together.

receive a delivery mark what arrived as received, so the order and your inventory update together. when a box arrives, receiving it in wren does two jobs at once: it counts the items as arrived on the order, and it adds them to your inventory at the location they were shipped to. what you hold on the shelf then matches what was delivered. receive from the shipments page open shipments in the sidebar. find the shipment. pressing delivered next to shipment status shows the boxes the carrier has dropped off. press receive on the shipment's row. the row opens with every item still to be received ticked. untick anything that did not arrive. press mark as received in the bar that appears. for each

Receive a delivery

Add a shipment yourself for an order that has gone out, so it can be tracked and received.

add a shipment add a shipment yourself for an order that has gone out, so it can be tracked and received. most shipments reach wren by themselves once a supplier ships. now and then you know an order is on its way before wren does: the rep emailed you a tracking number, or someone dropped the box off in person. create shipment lets you add the shipment yourself, so it can be followed and received like any other. an order that has been sent but has no shipment yet reads awaiting shipment. those are the orders you can add a shipment for. add a shipment press create shipment on the shipments page, or on the shipments tab of an order. a window opens with three steps. step 1: pick the supplier or

Add a shipment

Use the three-way match to check what you ordered, what arrived and what you are billed.

check an invoice use the three-way match to check what you ordered, what arrived and what you are billed. before an invoice is paid, three things should agree: what you ordered, what arrived, and what you were billed. this is the three-way match. wren keeps all three on the order, a tab each, so the check takes one page instead of three folders. find an invoice you can reach an invoice in two ways. from the invoices page: open invoices in the sidebar. it lists what your suppliers have billed, each tied to the order it came from. pick a location at the top, or type in the search box to find an invoice. press a row to open the invoice. the columns show the invoice number, supplier, order numbe

Check an invoice

See the money a supplier gives back, and how it comes off an invoice.

credit memos see the money a supplier gives back, and how it comes off an invoice. when a supplier gives money back, for a damaged box, a wrong item or a short delivery, it issues a credit memo. wren keeps every credit memo on the order it belongs to, next to the invoice it reduces, so you always pay the right amount. find a credit memo open the order from orders. press the credit memos tab. each row shows the credit memo number, the supplier, the related invoice it reduces, the credit memo date, the amount and the status. press a row to open the credit memo. the amount shows as a minus, because it is money coming back to you. credit memo statuses inside a credit memo a credit memo opens wit

Credit memos

Record that an invoice has been paid, so it stops counting as open.

mark an invoice paid record that an invoice has been paid, so it stops counting as open. once an invoice has been paid, tell wren. invoice paid records the payment and closes the invoice, so it no longer counts as open on the order. when every invoice on an order is paid and everything has arrived, the order completes by itself. wren records that you paid. the payment itself is made the way your practice already pays its suppliers. before you mark it paid check the invoice first, so you only record payment for what you actually received: requested and billed quantities and prices agree, line by line. what was billed has arrived, on the order's shipments tab. any credit memo for the order sho

Mark an invoice paid

How an order becomes Completed by itself once everything has arrived and every invoice is paid.

when an order is complete how an order becomes completed by itself once everything has arrived and every invoice is paid. an order is complete when everything in it has arrived and every invoice for it is paid. there is no button to press: wren marks the order completed by itself, the moment the last of those is done. the two things that finish an order every order has two kinds of open work, and the counters at the top of the order show both: open shipments: boxes that are still on their way or have not been received yet. open invoices: invoices that have not been marked paid yet. when both reach zero, the order is done. finish an order open the order and check its open shipments and open i

When an order is complete

See what you hold of every product, at each location, with its lots and its soonest expiry.

your inventory see what you hold of every product, at each location, with its lots and its soonest expiry. inventory keeps your counts by product, location and lot, so you can tell what needs ordering without walking the supply room first. open it from inventory in the sidebar. how stock gets into wren you do not have to type your stock in. when you mark a delivery as received, each item is added to your inventory with the lot number, expiry date and quantity you confirm. it shows up as a new lot on the item's page and as an add entry in its log. see receive a delivery. read the table each row is one product at one location, so an item you keep at two sites appears twice, once for each. a ro

Your inventory

Everything about one product you stock: where it is kept, its lots, its history, its orders and how fast you use it.

item details everything about one product you stock: where it is kept, its lots, its history, its orders and how fast you use it. every item in your inventory has a page of its own. it answers the questions you have before you reorder: how many do we hold, where, which lots expire first, who used them and where they came from. open it by clicking the item's row on inventory. the item at a glance the top of the page names the product and repeats its description, with the suppliers that sell it to you listed underneath. everything on the page is about this one product, across all your locations. click the picture to see it larger. a product with several pictures has a column of small ones besi

Item details

Record stock as it leaves the shelf, by barcode or by search, so your counts stay true.

use items (scan out) record stock as it leaves the shelf, by barcode or by search, so your counts stay true. every time someone takes stock off the shelf, scan it out. wren lowers the count for that lot at once and writes down who took it, so your inventory matches what is really in the cabinet and you reorder at the right time. scan an item out open the item from inventory and press scan out item at the top of its page. find the product. the window starts with a camera view: hold the barcode or qr code on the box up to your camera. without a camera, the window says camera unavailable. search below. or, under manually search for product, type a name, sku or lot number. up to five matching it

Use items (scan out)

Map where stock is kept, from each location down to a room, cabinet, shelf or bin.

rooms and shelves map where stock is kept, from each location down to a room, cabinet, shelf or bin. storage nodes map the places your stock sits, from each location down to a single shelf or bin. a lot then has an address, not just "somewhere in the supply room", and anyone on the team can find it. account admins set up storage nodes. open account settings at the foot of the sidebar, then inventory. this is not the stock list, which has its own row in the sidebar: it is where the places stock is kept are laid out. how the tree works each location is a row with a building icon. its rooms, cabinets, shelves and bins sit indented below it, for example: location room cabinet shelf bin nodes can

Rooms and shelves

Your starting point in Wren: four counters, the items you stock and what is out, and news and tips.

the dashboard your starting point in wren: four counters, the items you stock and what is out, and news and tips. the dashboard is the first page you see after you sign in. it shows what is moving, what is waiting on somebody and what you stock, so you know where to start your day. open it any time from dashboard in the sidebar. your day in four numbers four counters run across the top of the page: if open approvals is above zero and you are a reviewer, open orders and press pending review to see what is waiting. see approve an order. what you stock, and what has run out the inventory card under the counters lists the items you stock. under its title it says how many items there are. each ro

The dashboard

What an Account Admin can do, and what each account and location permission allows.

roles and permissions what an account admin can do, and what each account and location permission allows. permissions decide what each person can do in wren and where. some apply to the whole practice, and some to one location at a time, so a buyer at one clinic can order there without seeing the others. you set them when you invite someone and can change them whenever you like. two roles: admin and team member the users page shows each person's role: admin: an account admin. they can do everything, at every location. team member: anyone else. they can do what their permissions allow. you make someone an admin with the account admin switch when you invite or edit them. while the switch is on

Roles and permissions

See who has access to your practice, change what they can do, and remove people who have left.

manage users see who has access to your practice, change what they can do, and remove people who have left. the users page lists everyone with access to your practice, with their role and what they can do. from here you invite new people, follow up on invites and change anyone's permissions as their job changes. you need to be an account admin, or have the users permission, to manage users. open the users page open account settings at the foot of the sidebar and choose users. the page has two views, switched at the top: active users: everyone who has joined, with their name, email, permissions (admin or team member) and member since date. pending invites: people who have been invited but hav

Manage users

Your practice's profile, and the settings that decide how ordering and inventory work for your team.

company settings your practice's profile, and the settings that decide how ordering and inventory work for your team. company settings holds everything about your practice itself: its name, logo and specialty, and the options that decide how your account behaves, such as whether orders need approval and whether stock is kept in wren. changes here apply to everyone in the practice. only account admins can open company settings. open company settings press account settings at the foot of the sidebar. choose company settings, the first entry in the menu. the page has two parts: company details at the top, and account settings below it. company details the banner at the top shows your practice's

Company settings

How your locations and your Wren subscription fit together, and how to manage both.

locations and billing how your locations and your wren subscription fit together, and how to manage both. your wren plan is billed monthly per location: you pay for each ship to location that is turned on, and bill to locations are free. every plan includes unlimited users, unlimited suppliers and unlimited purchases. this article covers how to manage your locations and your subscription together. only account admins can manage locations and billing. your locations open account settings at the foot of the sidebar and choose locations. switch between ship to and bill to at the top of the page, and use search to find a location by name. each card shows the location's address, and its dea and h

Locations and billing

Change your name, photo, email address and password.

your profile change your name, photo, email address and password. your profile is about you rather than your practice: the name and photo your team sees, the email you sign in with and your password. it follows you into every practice you belong to. open your profile press your name at the bottom of the sidebar. choose my profile. the settings page opens on account. the menu beside it also has billing & subscription, notifications and switch accounts. change your photo your profile photo shows next to your name in wren. under profile photo, press upload new image. choose an image of at least 300 × 300 pixels. press delete to remove your photo. change your name or email edit first name and la

Your profile

See what's happened in your practice, and choose which updates reach you by email and push.

notifications see what's happened in your practice, and choose which updates reach you by email and push. wren keeps you posted as your orders move: when something needs your approval, when a shipment arrives, when an invoice comes in. every notification lands in the bell at the top of the page, and you choose which ones also reach you by email or push. the notification bell press the bell at the top of the page to open your notifications. inbox holds your notifications, newest first. unread ones stand out. archived holds the ones you've put away. in the panel you can: open a notification. press it to go straight to the order, shipment or page it's about. mark as read or mark as unread, with

Notifications

Move between the practices you belong to, and set up another one.

switch between practices move between the practices you belong to, and set up another one. one wren sign-in can belong to several practices: a group with separate businesses, a manager who looks after more than one office, or a consultant who buys for several clients. you switch between them without signing out. carts, orders and inventory follow the practice you pick, so nothing gets mixed up. switch from the sidebar press your practice's name at the top of the sidebar. under recently entered accounts, choose the practice you want. wren opens that practice. its name now shows at the top of the sidebar, and everything you see belongs to it. not in the recent list? press view all accounts to 

Switch between practices

Message the Wren team, learn by doing in Wren Academy's demo, or find an answer in this documentation.

get help message the wren team, learn by doing in wren academy's demo, or find an answer in this documentation. help is always one click away in wren. you can message the wren team, practise in an interactive demo, or look something up in this documentation. pick whichever suits the moment. the help menu press the help button at the bottom of the sidebar, beside the wren logo. the help & support menu opens with three choices: message us: chat with the wren team. help docs: open the help articles in a new tab. tutorial: open wren academy's interactive demo. message us open the help menu and choose message us. a chat window opens. type your question and send it. the wren team replies in the sa

Get help

Quick answers to the questions practices ask most about buying, approving, receiving and stocking with Wren.

frequently asked questions quick answers to the questions practices ask most about buying, approving, receiving and stocking with wren. short answers to common questions, each with a link to the article that explains it in full. getting started what device should i use wren on? wren works in the web browser on your desktop or laptop computer. there is nothing to install: sign in and start. see welcome to wren. how do i connect my supplier account? on the suppliers page of the shop, a supplier you have not connected shows start connection on its card. press it, give the account number and a sales contact for each location, and wren does the rest. see connect a supplier. my supplier is not on 

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